Job Details

Customer Support Specialist I

Position Number: 9742352
Location: Moscow, United States
Position Type: Other Administrative Positions

Customer Support Specialist I

Posting Number: SP005400P
Division/College: College of Education, Health & Human Sciences
Department: Center on Disabilities & Human Development
Location: Boise

Posting Context Statement:

Position Overview:

This position provides responsive and engaging customer support for child care professionals as they navigate the data management system (RISE) as it relates to the Idaho Child Care Program (ICCP) and state child care licensing.

Duties may include:

Customer Support
Coordination of Meetings and Workshops
Facilitating communication between program participants and project leadership
Maintaining program calendars and schedules
Operational and Administrative Support
Serving as primary contact with program participants
Other duties as assigned

Required Experience:

One year of experience in a customer support role
One year experience with data entry and a data management system
Experience working on a team with shared goals
Experience with organizational and problem-solving tasks
Demonstrated ability to write clearly and precisely as demonstrated in applicant materials
Using computer software and applications for word processing, developing spreadsheets, email and internet research

Required Education:

High School Diploma or equivalent

Required Other:

Ability to travel
Ability to work non-standard hours as needed

Additional Preferred:

EXPERIENCE

More than one year of experience in a customer support role
Knowledge of child care licensing procedures and/or federal and state rules and regulations for child care
Experience with the RISE Application
Working with child care professionals

EDUCATION

Associate's degree in business administration or early childhood

Physical Requirements & Working Conditions:

None

Degree Requirement:
Listed degree qualification is required at time of hire
FLSA Status: Non-Exempt
Employee Category: Classified
Pay Range: $20.00 per hour or higher DOE
Type of Appointment: Fiscal Year
FTE:

1.00

Full Time/Part Time: Full Time
Funding: This position is contingent upon the continuation of work and/or funding.
A visa sponsorship is available for the position listed in this vacancy: No
Posting Date: 08/04/2026
Closing Date:
Open Until Filled: Yes
Special Instructions to Applicants:

First consideration of applicants to occur on August 18th, 2026.

Applicant Resources: https://www.uidaho.edu/human-resources/careers/applicant-resources
Background Check Statement:

Applicants who are selected as final possible candidates must be able to pass a criminal background check.

To apply, visit https://uidaho.peopleadmin.com/postings/52374

The University of Idaho is an equal employment opportunity employer, including veterans and individuals with disabilities.