Position Type: Assessment, Accreditation, and Compliance
Director, Employee Accommodation Services
Job No: 539446 Work Type: Full Time Location: Main Campus (Gainesville, FL) Categories: Executive/Director/Management, Office/Administrative/Fiscal Support, Legal/Audit Services/Compliance Department: 22020000 - GN-UNIVERSITY COMPLIANCE
Job Description
Classification Title:
Director, Compliance
Classification Minimum Requirements:
Master's degree in an appropriate area and at least six years of experience in appropriate area; or an equivalent combination of education and experience.
Job Description:
Program Leadership & Operations Management
Direct and manage daily operations of Employee Accommodation Services using a case management model
Oversee intake, triage, and resolution of accommodation requests across all campuses
Establish workflows, performance metrics, and service standards to ensure timely case processing
Monitor caseload distribution and adjust resources to meet demand
Staff Supervision & Team Development
Supervise ADA Case Managers and administrative staff
Provide coaching, training, and performance management
Support onboarding and professional development of team members
Foster a collaborative, service-oriented team environment
Complex Case Oversight & Decision Support
Review and provide guidance on complex or high-risk accommodation cases
Support interactive process discussions with employees, supervisors, and HR
Ensure consistency and compliance in accommodation determinations
Assist in resolving escalated or sensitive employee situations
Compliance, Auditing & Risk Management
Ensure compliance with ADA and related regulations
Conduct internal monitoring, audits, and case reviews
Identify risks and implement corrective actions
Support investigations, documentation reviews, and regulatory assessments
Strategy, Policy Development & Leadership Advising
Advise senior leadership on accommodation trends, risks, and compliance strategies
Develop and update policies, procedures, and guidance materials
Support long-term planning, staffing models, and program growth
Training, Outreach & Stakeholder Engagement
Develop and deliver training for supervisors, HR, and employees
Serve as liaison to campus partners and external stakeholders
Participate in or lead committees and workgroups
Expected Salary:
$122,000-$135,000
Required Qualifications:
Master's degree in an appropriate area and at least six years of experience in appropriate area; or an equivalent combination of education and experience.
Certified Compliance and Ethics Professional (CCEP), or the ability to obtain within one year of employment.
Preferred:
Doctorate or master's degree in a related field
Certified Compliance and Ethics Professional (CCEP), or the ability to obtain within one year of employment
Demonstrated experience leading or managing an ADA or employee accommodations program in a complex organization
Strong knowledge of federal and state laws related to employee accommodations (e.g., ADA, ADAAA, FMLA) and the interactive process
Experience overseeing high-volume, case management-based service delivery models
Proven ability to supervise, mentor, and develop professional staff in a compliance or HR-related environment
Strong interpersonal and relationship-building skills with the ability to work effectively across all organizational levels
Demonstrated ability to advise senior leadership on complex, sensitive, or high-risk compliance matters
Excellent verbal and written communication skills, including the ability to convey complex regulatory concepts clearly
Experience developing and delivering training or presentations for diverse adult audiences
Strong analytical skills with the ability to research, interpret, and apply complex laws and regulations
Demonstrated attention to detail, including producing polished, publication-ready written materials
Proficiency with Microsoft Office (Excel, Word, PowerPoint) and virtual collaboration platforms (e.g., Zoom, Teams)
Experience with Maxient, SmartSheets, or other similar information management systems
Demonstrated strong writing and proofreading skills, producing final work products that are polished and ready for publication.
Special Instructions to Applicants:
In order to be considered, you must upload your cover letter, resume, and three professional references. Application must be submitted by 11:55 p.m. (ET) of the posting end date.
Our Commitment:
The University of Florida is an Equal Employment Opportunity Employer.
Hiring is contingent on eligibility to work in the U.S. The University of Florida is a public institution and is subject to all requirements under Florida Sunshine and Public Record laws. If an accommodation due to a disability is needed to apply for this position, please call 352-392- 2477 or the Florida Relay System at 800-955-8771 (TDD) or visit Accessibility at UF.
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