Job Details

Technical Support Specialist

Position Number: 6626189
Location: San Marcos, CA
Position Type: Computing - Support and Training

Technical Support Specialist
Department: Information Services (Dept)
Palomar College

Date Opened: 10/06/2025
Close Date: 10/20/2025

Primary Function:

Analyzes and resolves first-level requests for technical assistance involving computer hardware/software, network, connectivity, telephone and audio-visual equipment problems for all District computer users; creates higher-level work orders for appropriate Information Services areas or contract vendors; provides user training for network and peripheral devices.

Salary:

$6,019.64 (negotiable)

Benefits:

In addition to a competitive compensation structure, Palomar College also offers an extremely generous benefits package.

Insurance fully paid for employees and their eligible dependents: four medical plans, dental HMO, and the vision plan (additional plans are available that require employee buy up/monthly contribution)
Vacation, sick leave and 25 paid holidays
$80,000 employee term life/accident insurance policy (additional buy up options available)
Employee long-term care insurance
Employee Assistance Plan (EAP) - Confidential free counseling, financial, legal, personal and professional development resources for all members of your household
Additional buy up options available for other voluntary insurance benefits
Enrollment in CalPERS (California Public Employees Retirement System)

The estimated maximum value of this employer-paid benefits package is approximately $31,245.84 annually

Minimum Qualifications:

To be eligible for this position, you must meet and provide evidence of the following minimum qualifications:

Experience: Two years of experience in the operation of computer help desk services that involve providing user support and analyzing and solving computer hardware, software, network and applications problems.

Note: For work experience, a "year" is defined as equivalent to 40 hours per week for 12 months.

AND

Education: Equivalent to an associates degree with major coursework in computer science, information systems or a related field, or relevant industry certification.

Transcripts must be included to receive credit for education and/or to substitute education in lieu of experience (i.e. Bachelors degree = 4 years of experience). Click here for Guidelines for Equivalency for Classified Positions.

Only coursework completed at, and degrees awarded by, accredited institutions recognized by the U.S. Department of Education will be considered as satisfying the minimum qualifications. Coursework and degrees that are completed outside of the United States are required to have transcripts evaluated (evaluation to U.S. equivalency and a course by course analysis) by an appropriate U.S. credentials evaluation service. For a list of credentials evaluation agencies accepted by Palomar College, visit the National Association of Credentials Evaluation Services (NACES) website at https://www.naces.org/index, or the Association of International Credential Evaluators, Inc. (AICE) website at http://aice-eval.org/.

Diversity Statement: Palomar College serves over 30,000 students from a variety of backgrounds and we are proud to be a Hispanic Serving Institution. Our student body is rich in its diversity. Click here to see a quick overview of our student demographics on our recent Student Fact Sheet.

Palomar College is committed to diversity, equity, inclusion, access and antiracism. We are dedicated to empowering students to succeed and are guided by our core values; some of which are the following:

Access - We make education possible for everyone.

Diversity, Equity, and Inclusion - We recognize and respect diversity, seek to foster a culture of inclusion and belonging, and strive to address inequities.
All positions require cultural competency which includes the sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, sex, gender identity, sexual orientation, and ethnic backgrounds of community college students, faculty, and staff.

To Apply: Visit https://palomar.peopleadmin.com/postings/24670 for full details and required application materials.

About the District:
Palomar College, founded in 1946, is a comprehensive, two-year community college that serves the greater North San Diego County region. Palomar College offers over 200 associate degrees and certificate programs to approximately 25,000 full- and part-time students. A favorite in the community among local institutions of higher education, the College is recognized as one of the top 100 Colleges and Universities in the nation for serving Hispanic students. Palomar College is just 12 miles from the Pacific Ocean and 30 miles away from all of the exciting cultural activities that San Diego has to offer.

Palomar College is an Equal Opportunity Employer (EOE).