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San Mateo County Community College District
  • Position Number: 3162963
  • Location: San Mateo, CA
  • Position Type: Academic Vice Presidents and Provosts

Vice President of Student Services

San Mateo County Community College District

Posting Number: 20141293S
Department: Student Services CSM (DEPT)
Location: College of San Mateo
Position Number: 4A0019
Percentage of Full Time: 100%
FLSA: Exempt (does not accrue overtime)
Months per Year: 12
If other, please specify:
Salary Range:
Min Salary: $180,804 (annual)
Max Salary: $232,260 (annual)
Position Type: Administrative/Supervisory Positions

Who We Are:
The San Mateo County Community College District is committed to achieving educational equity for all students. As outlined in the Districts Strategic Plan, "success, equity, and social justice for our students are longstanding goals." The Districts "Students First" Strategic Plan is focused on "Student Success, Equity and Social Justice." We provide students with a rich and dynamic learning experience that embraces differences - emphasizing collaboration and engaging students in and out of the classroom, encouraging them to realize their goals, and to become global citizens and socially responsible leaders. When you join our team at San Mateo County Community College District, you can expect to be part of an inclusive, innovative and equity-focused community that approaches higher education as a matter of social justice that requires broad collaboration among faculty, classified staff, administration, students and community partners.

The College and the District:
College of San Mateo is part of the San Mateo County Community College District and is designated as a Hispanic Serving Institution (HSI), enrolling approximately 15,000 students each academic year. College of San Mateo has a diverse student population that is a reflection of the communities that is serves. Detailed information about the student population, including data related to student success, can be found on College of San Mateos Office of Planning, Research and Institutional Effectiveness (PRIE) website.

The President has called for the college community to be student-focused in our return to campus and always find a way to get to "yes" as one team to better serve our communities. We have recognized the need to do more and we recognize that we are stronger together. To learn more about CSMs antiracism and justice-centered efforts, please read our Solidarity Statement.

Who We Want:
We value the ability to serve students from a broad range of cultural heritages, socioeconomic backgrounds, genders, abilities and orientations. Therefore, we prioritize applicants who demonstrate they understand the benefits diversity brings to a professional educational community. The successful candidate will be an equity-minded individual committed to collaborating with faculty, classified staff, administration, students and community partners who are also committed to closing equity gaps. The San Mateo County Community College District seeks employees who value mentorship and working in a collegial, collaborative environment, guided by a commitment to helping all students achieve their educational goals.

The Position:
Reporting directly to the College President, the Vice President of Student Services provides vision and administrative leadership for the College's Student Services programs. The Vice President of Student Services functions in a senior administrative capacity, collaborating closely with the College President, the Vice President of Instruction, Vice President of Administrative Services, Executive Director of Strategic Initiatives and Economic Development, and other President Cabinet members, management, and administrative staff to oversee the College's effectiveness in meeting students' needs.

Duties and Responsibilities:
The duties below are representative of the duties of the classification and are not intended to cover all of the duties performed by the incumbent(s) of any particular position. The omission of specific statements of duties does not exclude them from the position if the scope of work is similar, related, or a logical assignment to this classification.
  1. Plans, develops, coordinates, implements, and evaluates the Colleges Student Services programs to meet student needs. Among the programs included are: Enrollment Services including Admissions & Records, Financial Aid, and Scholarships; Health and Wellness Services; Student Equity and Achievement Program, Assessment, Orientation, Counseling; Career and Transfer Services, Outreach Activities, EOPS/CARE, CalWORKs, Disability Resource Center, Veterans Resource and Opportunities Center, Child Development Center, International Education Program, Student Activities and Student Government, and extracurricular activities, including graduation
  2. Sets and pursues the vision for Student Services that focuses on student access and success, institutional effectiveness, and student engagement beyond the classroom
  3. Supervises and coordinates the fulfillment of Student Services goals within the strategic plan of the College and the strategic plan of the San Mateo County Community College District
  4. Develops and negotiates partnerships with other educational institutions, corporations, businesses, community organizations, and agencies
  5. Participates in District-wide student services program planning and review
  6. Leads Student Services Council and other related committees to coordinate student support across campus
  7. Develops and manages the Student Services budgets, and directs the development and implementation of selected externally funded initiatives
  8. Plans on both a short and long-term basis for staffing levels in Student Service areas and ensures that those areas are proactive and sensitive in the hiring and retention of culturally diverse staff, faculty, and administrators
  9. Assists with the development of resource allocations for facilities, equipment, and technologies that support Student Services programs
  10. Directs implementation and enforcement and adjudication activities related to all policies, procedures, and regulations of student conduct and student disciplinary action; ensures compliance and due process requirements established by public law and District Rules and Regulations
  11. Supervises, guides, and assesses activities related to articulation with secondary schools and dual enrollment within the College including the recruitment, admission, assessment, orientation, advisement, and retention of students
  12. Represents the College to professional organizations, governance entities, community groups, and prospective donors and friends of the College
  13. Provides leadership in responding to accreditation standards
  14. Works collaboratively with Vice President of Instruction to oversee programming and funding for the Student Equity and Achievement Program
  15. Oversees the Promise Program and works closely with the Director of Pathways and Promise to expand the program and implement guided pathways
  16. Serves as an equity-minded leader for the College, informing institutional efforts key to the Colleges growth in promoting a liberatory environment
  17. Works collaboratively with construction management personnel on facilities projects
  18. Oversees the student discipline process and Title IX Coordinator
  19. Responsible to the President for implementing District Rules and Regulations, California Education Code, and collective bargaining agreements as required
  20. Stimulates self-reflection and assessment, including Student Learning Outcomes (SLOs) and Service Area Outcomes (SAOs), which leads to ongoing improvement
  21. Coordinates and monitors Student Services program reviews
  22. Participates in local, regional, and state activities to promote the San Mateo County Community College District and community college interests
  23. Participates in shared governance consultations and collaboration. Provides guidance to and receives advice from faculty, staff, and student organizations on matters related to Student Services programs and services
  24. Collaborates with administrators in instructional divisions to develop mutually supportive and integrated student-centered models of instruction and student support
  25. Serves as key emergency prevention, preparedness, and response personnel as assigned
  26. Performs other duties as assigned by the President

Minimum Qualifications:
  • Possession of a Masters degree or above from an accredited institution OR the equivalent
  • Two years of administrative experience, formal training, or leadership experience reasonably related to the administrators administrative assignment
  • Demonstrated experience in budget development and management
  • A well-formed leadership philosophy, demonstrated listening skills, and experience as a successful leader who can deliver on desired outcomes
  • Demonstrated experience as a leader in implementing diversity, equity, and social justice actions
  • Understands and has experience in shared governance consultation and collaboration among college constituency groups and associated campus committees, such as Institutional Planning Committee, Curriculum Committee, Educational Equity Committee, Guided Pathways
  • Demonstrated fiscal prudence and accountability
  • Demonstrated cultural competence, sensitivity to, and understanding of the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds of community college students, faculty, and staff

Physical Requirements:
This classification requires sitting for extended periods of time, pushing and pulling, and visual acuity. The ability to type, use a phone, stand intermittently, walk, bend and stoop, occasionally lift, carry, push, pull or otherwise move objects of light to moderate weight, work at a computer, including sitting and viewing a monitor for various lengths of time, repetitive use of a keyboard, mouse or other control devices, dexterity of hands and fingers to operate a keyboard, ability to communicate and provide information to others. Ability to operate a motor vehicle and drive to off-campus locations.

Equivalence to Minimum Qualifications:

Knowledge, Skills and Abilities:
  1. Ability to function as an effective leader in the administration of a comprehensive community college student services program; expanding community outreach and improving student recruitment and retention.
  2. Skill in serving as a visionary in finding ways to address the rapidly changing needs of students through new technology, programs, and services.
  3. Knowledge of goals, policies, regulations, and methods related to community outreach and student recruitment, enrollment services, assessment, retention, articulation, transfer, graduation, and discipline.
  4. Knowledge of current theories on counseling and advising, including the use of technology and multicultural issues that affect the design and delivery of student services.
  5. Knowledge of institutional research models and methodologies.
  6. Skill in respectful and sensitive communication with people who are diverse in their academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds; sensitivity to the value in, and issues related to, successfully serving a culturally diverse student population.
  7. Skill in strategic planning and managing through change.
  8. Knowledge of and/or experience with federal regulations, Title 5/Education Code, California regulatory agencies, accreditation, and collective bargaining.
  9. Ability to motivate and encourage others to work constructively and cooperatively to achieve and sustain a student-centered environment; coordinate work performed by others.
  10. Ability to develop partnerships with local businesses and community groups.
  11. Evidence of organizational skills that enable the performance of duties in a timely fashion with attention to detail.
  12. Skill in communicating effectively with students on a variety of issues, including those related to student conduct and discipline.
  13. Skill in data comparison, analysis, and interpretation; conceptualization; attention to detail.
  14. Evidence of grant-writing.
  15. Skill in conflict resolution and ability to manage confrontations with tact, sensitivity, and patience.
  16. Ability to adapt and be flexible; prioritize.

Preferred Qualifications:

Benefits include paid holidays, vacation and sick leave. The District pays all or a portion of monthly medical plan premiums (depending on the coverage) and pays all of the monthly dental and vision plan premiums for employees and eligible dependents. Additional paid benefits include life insurance, salary continuance insurance, and an Employee Assistance Program. Optional tax-deferred flexible benefit 403(b) and 457 plans are also available. Academic managers participate in the State Teachers Retirement System, a defined-benefit retirement plan through the State of California. Employees may also be eligible for various first-time homebuyer programs.

Open Date: 04/18/2022
First Review Date: 05/20/2022
Close Date:
Open Until Filled: Yes

Special Instructions Summary:
Required Application Materials All applicants are required to submit:

1. A completed online District application form (go to to complete the application and to apply for this position).

2. A resume that details all relevant education, training, and other work experience.

3. A cover letter of no more than 3 pages that addresses the applicants cultural competence, sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds of community college students, faculty, and staff as well as the applicants qualifications as they relate to the requirements, knowledge, skills, and abilities listed in this announcement.

Candidates for interview will be selected from among those who most closely meet the requirements and knowledge, skills and abilities. Meeting the minimum qualifications does not guarantee an interview. As part of the interview process, candidates may be asked to demonstrate job-related knowledge and skills.

For questions related to this posting, please contact:
SMCCCD Office of Human Resources
3401 CSM Drive
San Mateo, CA 94402
Tel.: (650) 574-6555
Fax: (650) 574-6574
Web Page:

Conditions of Employment:
Prior to employment, the selected candidate will be required to complete the following:

1. Submit official transcripts (applies to all faculty or educational administrative positions)
Foreign Education completed outside of the United States must be deemed equivalent to that gained in conventional/accredited U.S. education programs in order for it to be considered for the satisfaction of minimum qualifications. Foreign transcripts must be translated and evaluated by a U.S.-based credentials evaluation service. The District currently accepts evaluations from agencies approved by the California Commission on Teacher Credentialing.

2. Submit verifications of prior employment

3. Satisfactory references

4. Successfully being cleared for employment through the background checking process
In addition to background checks, the District may review publicly available information about a candidate on the Internet. If a candidate is aware of incorrect or inaccurate information that is available on the Internet, the candidate is welcome to address such an issue with the Office of Human Resources.

5. Present original documents for proof of eligibility to work in the United States

6. Approval of your employment by the SMCCCD Board of Trustees

7. Provide a certificate of Tuberculosis exam for initial employment.

8. Have fingerprints taken by a Live Scan computer (Clearance must be received prior to first day of employment). Please note that the California Education Code requires, in part, that community college districts shall not employ or retain in employment persons in public school service who have been convicted of certain felonies, a misdemeanor drug charge (including alcohol offenses) or misdemeanor moral turpitude (sexual offense) crime. However, consideration may be given to those whose drug convictions occurred more than five years ago. A conviction for other crimes may not necessarily disqualify you from the job for which you may be applying.

EEO Statement:
The San Mateo County Community College District is an Equal Opportunity Employer that seeks to employ individuals who represent the rich diversity of cultures, language groups, and abilities of its surrounding communities.

Applicants who have disabilities may request that special accommodations be made in order to complete the selection process. Accommodation requests and a copy of the Americans with Disabilities Act applicant procedures can be made by completing our: Applicant Reasonable Accommodation Request Form

Annual Security Report:
San Mateo County Community College Districts (SMCCCD) 2021 Annual Security Report (ASR), required by the Clery Act, includes statistics for the previous three years concerning reported crimes that occurred on campus; in certain off-campus buildings owned or controlled by SMCCCD; and on public property within, or immediately adjacent to and accessible from SMCCCD. Our 2021 Annual Security Report also outlines various campus safety and security policies, such as those concerning crime reporting, prevention and response to sexual and gender violence, alcohol and drug use, crime prevention, emergency response and evacuation procedures, and other matters. The 2021 Annual Security Report also includes important tips to help every member of the community remain safe and avoid becoming a victim of crime. The 2021 Annual Security Report is now available. You can also obtain a copy of this report by contacting the Department of Public Safety at the District Office or any of the three Campuses (650) 738-7000. The report includes information about criminal activity on our campuses, emergency procedures and resources.

To apply, visit:

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