Job Details

San Mateo County Community College District
  • Position Number: 5142138
  • Location: San Mateo, CA
  • Position Type: Computer and Information Technology

IT Support Technician II (2 Positions Available)

San Mateo County Community College District

Posting Number: 20141766S
Department: ITS DIST (DEPT)
Location: District Office
Position Number: 1C0261/1C0550
Percentage of Full Time: 100%
FLSA: Non-Exempt (accrues overtime)
Months per Year: 12
If other, please specify:
Salary Range:
Min Salary: $85,848 (annual)
Max Salary: $109,668 (annual)
Position Type: Classified Positions

Who We Are:
The San Mateo County Community College District is committed to achieving educational equity for all students. As outlined in the Districts Strategic Plan, "success, equity, and social justice for our students are longstanding goals." The Districts "Students First" Strategic Plan is focused on "Student Success, Equity and Social Justice." We provide students with a rich and dynamic learning experience that embraces differences - emphasizing collaboration and engaging students in and out of the classroom, encouraging them to realize their goals, and to become global citizens and socially responsible leaders. When you join our team at San Mateo County Community College District, you can expect to be part of an inclusive, innovative and equity-focused community that approaches higher education as a matter of social justice that requires broad collaboration among faculty, classified staff, administration, students and community partners.

The College and the District:
The San Mateo County Community College District is home to Caada College, College of San Mateo, and Skyline College. All three of our colleges are designated as Hispanic Serving Institutions enrolling approximately 20,000 students each academic year. San Mateo County Community College District has a diverse student population that is a reflection of the communities that it serves. Detailed information about the student population, including data related to student success, can be found on the San Mateo County Community College Districts Educational Services & Planning website.

Who We Want:
We value the ability to serve students from a broad range of cultural heritages, socioeconomic backgrounds, genders, abilities and orientations. Therefore, we prioritize applicants who demonstrate they understand the benefits diversity brings to a professional educational community. The successful candidate will be an equity-minded individual committed to collaborating with faculty, classified staff, administration, students and community partners who are also committed to closing equity gaps. The San Mateo County Community College District seeks employees who value mentorship and working in a collegial, collaborative environment, guided by a commitment to helping all students achieve their educational goals.

The Position:
Under direction of the Director of Information Technology Support Services, the IT Support Technician II works as a member of the District-wide technology support team to provide information technology support to the administrative and instructional users throughout the District. An IT Support Technician II provides support to faculty, staff, and students on various computer platforms, audio-visual technology, networks, and applications. The IT Support Technician II performs technical work involving troubleshooting with the support of other members of the technology support team. The work involves a variety of technologies and actions, including installation, operation, configuration, repair, modification, and support of computers, electronic components, audio/video/multimedia equipment, software applications, desktop applications, some network servers supporting instructional programs, and other equipment.

Public contact is extensive and includes ITS department staff, other support team members, faculty staff, students, and technology vendors and suppliers for the purpose of determining and resolving technology problems, planning upgrades, or making improvements. A high degree of independent judgment is required to resolve frequent minor and occasional major problems that occur. Consequences of errors in judgment could be costly in terms of equipment damage, loss of staff time, financial loss, and negative customer relations; however, supervisory controls and the ability to rely on the assistance of other members of the technology support team will reduce the risk of serious errors. An IT Support Technician II leads the work of student assistants and other staff as assigned.

Duties and Responsibilities:
The duties below are representative of the duties of the classification and are not intended to cover all of the duties performed by the incumbent(s) of any particular position. The omission of specific statements of duties does not exclude them from the position if the scope of work is similar, related, or a logical assignment to this classification.
  1. Performs technical work involving the District-wide installation, configuration, modification, and maintenance of desktop computer hardware, instructional servers, group policies, and other high end software applications, networking, audio/video equipment, and local area networks
  2. Uses diagnostic equipment to test, adjust, modify and repair electronic equipment
  3. Assists with the setup, upgrade, or maintenance of large instructional lab deployments
  4. Assists with installations of general AV equipment (including but not limited to displays, projectors, microphones, mic mixers, loudspeakers, amplifiers, and distribution amplifiers, various DSP systems)
  5. Troubleshoots and corrects hardware problems; reports equipment problems or failures and provides necessary documentation; coordinates repair services with external contractors; makes recommendations for improving the life/continued usefulness of existing equipment; provides basic support, including repairs and purchases for audio and video equipment/services
  6. Uses the HelpCenter system to track and monitor work orders and service requests and sets work priorities based on severity and impact, providing responsive and effective support services at all District locations
  7. Develops and maintains technical documentation where needed to provide reference for other staff, and operational instructions for more complicated configurations, lab situations, or for other purposes
  8. Communicates with the Director of Information Technology Support Services, faculty and staff, and the other technology support team members regarding work orders, work in progress, and/or support requirements related to the reliable advanced operation of all District desktop computer systems, instructional servers, audio/video capabilities, network services, considerations related to workload and service priorities, equipment supply, and storage, planning the purchase of new and upgraded equipment, modifications/renovations and improvements to facilities, responding to customer requests and project timelines, and other matters
  9. Provides support to appropriate ITS staff to administer, maintain and operate local area networks on each campus and also the wide-area network when necessary and to provide technical support services to faculty, staff, and students for technologies serving the administrative and instructional needs of the District
  10. Assists staff in the planning, purchasing, and installation of new hardware and software
  11. Supports team members in the installation and maintenance of virtual desktop infrastructure (VDI) environment District-wide
  12. Performs other duties as assigned

Minimum Qualifications:
  • Formal training in the use of computer hardware, systems software, desktop applications, audio visual/multimedia and supporting equipment, and a variety of network topologies using a combination of protocols OR an equivalent combination of education and experience
  • Successful work experience that has included determination, isolation, and resolution of problems in computer systems or audio visual equipment, the installation, configuration and modification of a variety of operating systems on both desktop workstations and servers including all versions of Windows, MacOS, Unix and others
  • Experience installing drivers and software application programs, installing, configuring, troubleshooting, and maintaining local area networks and network applications
  • Experience supporting AV technologies (including but not limited to room control and automation, video conferencing, audio processors, and digital signage)
  • Extensive knowledge of Microsoft and Apple operating systems and hardware
  • Experience preparing procedures and documentation for use by faculty, staff, and students
  • Demonstrated cultural competence, sensitivity to, and understanding of the diverse academic, socioeconomic, ethnic, neurodivergent, and LGBTQIA+ backgrounds of community college students, faculty, and staff
  • Previous experience leading the work of others
  • Demonstrated skill in multi-tasking and prioritizing workloads with similar deadlines
  • Experience providing assistance in planning, designing and implementing technology-related additions, renovations, remodeling or facilities improvements
  • Possession of a valid California Drivers License and the ability to drive a motor vehicle to off-site or other locations are required

Physical Requirements:
  1. Sitting or standing for prolonged periods of time
  2. Dexterity of hands and fingers to operate a computer keyboard, touch screen and mouse
  3. Use of hand tools such as screw drivers, pliers, etc.
  4. Lift equipment up to 40 pounds
  5. Crawl on the floor, work under desks and in tight places
  6. Work on ladders
  7. Requires the incumbent to use a cellular telephone that either can be issued by the District or provided by the employee who will receive the District monthly stipend to cover work use

Equivalence to Minimum Qualifications:

Knowledge, Skills and Abilities:
  1. Knowledge of Apple and PC computer hardware, Server Operating systems, Windows Group Policies, Linux server Operating System, software, imaging concepts, computer networks and wireless networking
  2. Knowledge and ability in the area of Windows Group Policies in a domain environment. Ability to create, edit, maintain, and upgrade as needed to provide support instruction
  3. Skill in the detection and correction of malfunctions in computer systems, servers, and installation of PC, Apple, and Linux operating systems and desktop/instructional software applications
  4. High level technical problem-solving ability
  5. Skill in respectful and sensitive communication with other team members, and people at all levels in an organization that is diverse in their academic, socioeconomic, ethnic, neurodivergent, and LGBTQIA+ backgrounds
  6. Skill in installing, configuring, modifying, optimizing performance and problem determination and resolution with servers located in instructional labs
  7. Skill in the use of a variety of computer software to prepare procedures, documentation and reports for use by others as required

Preferred Qualifications:

Benefits include paid holidays, vacation and sick leave. The District pays all or a portion of monthly medical plan premiums (depending on the coverage) and pays all of the monthly dental and vision plan premiums for employees and eligible dependents. Additional paid benefits include life insurance, salary continuance insurance, and an Employee Assistance Program. Classified employees participate in the Public Employees Retirement System, a defined-benefit retirement plan through the State of California. Optional tax-deferred 403(b) and 457 retirement plans are also available.

Open Date: 03/21/2024
First Review Date: 04/25/2024
Close Date:
Open Until Filled: Yes

Special Instructions Summary:
Required Application Materials All applicants are required to submit:

1. A completed online District application form (go to to complete the application and to apply for this position).

2. A resume that details all relevant education, training, and other work experience.

3. A cover letter of no more than 3 pages that addresses the applicants cultural competence, sensitivity to and understanding of the diverse academic, socioeconomic, ethnic, neurodivergent, and LGBTQIA+ backgrounds of community college students, faculty and staff as well as the applicants qualifications as they relate to the requirements, knowledge, skills, and abilities listed in this announcement.

Candidates for interview will be selected from among those who most closely meet the requirements and knowledge, skills and abilities. Meeting the minimum qualifications does not guarantee an interview. As part of the interview process, candidates may be asked to demonstrate job-related knowledge and skills.

For questions related to this posting, please contact:
SMCCCD Office of Human Resources
3401 CSM Drive
San Mateo, CA 94402
Tel.: (650) 574-6555
Fax: (650) 574-6574
Web Page:

Conditions of Employment:
Prior to employment, the selected candidate will be required to complete the following:

1. Submit official transcripts (applies to all faculty or educational administrative positions)

2. Submit verifications of prior employment

3. Satisfactory references

4. Successfully being cleared for employment through the background checking process
In addition to background checks, the District may review publicly available information about a candidate on the Internet. If a candidate is aware of incorrect or inaccurate information that is available on the Internet, the candidate is welcome to address such an issue with the Office of Human Resources.

5. Present original documents for proof of eligibility to work in the United States

6. Approval of your employment by the SMCCCD Board of Trustees

7. Provide a certificate of Tuberculosis exam for initial employment.

8. Have fingerprints taken by a Live Scan computer (Clearance must be received prior to first day of employment). Please note that the California Education Code requires, in part, that community college districts shall not employ or retain in employment persons in public school service who have been convicted of certain felonies, a misdemeanor drug charge (including alcohol offenses) or misdemeanor moral turpitude (sexual offense) crime. However, consideration may be given to those whose drug convictions occurred more than five years ago. A conviction for other crimes may not necessarily disqualify you from the job for which you may be applying.

EEO Statement:
The San Mateo County Community College District is an Equal Opportunity Employer that seeks to employ individuals who represent the rich diversity of cultures, language groups, and abilities of its surrounding communities.

Applicants who have disabilities may request that special accommodations be made in order to complete the selection process. Accommodation requests and a copy of the Americans with Disabilities Act applicant procedures can be made by completing our: Applicant Reasonable Accommodation Request Form

Annual Security Report:
San Mateo County Community College Districts (SMCCCD) 2022 Annual Security Report (ASR), required by the Clery Act, includes statistics for the previous three years concerning reported crimes that occurred on campus; in certain off-campus buildings owned or controlled by SMCCCD; and on public property within, or immediately adjacent to and accessible from SMCCCD. Our 2022 Annual Security Report also outlines various campus safety and security policies, such as those concerning crime reporting, prevention and response to sexual and gender violence, alcohol and drug use, crime prevention, emergency response and evacuation procedures, and other matters. The 2022 Annual Security Report also includes important tips to help every member of the community remain safe and avoid becoming a victim of crime. The 2022 Annual Security Report is now available. You can also obtain a copy of this report by contacting the Department of Public Safety at the District Office or any of the three Campuses (650) 738-7000. The report includes information about criminal activity on our campuses, emergency procedures and resources.

To apply, visit:

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