Job Details

Endpoint & Technology Support Manager, UI Foundation

Position Number: 7261561
Location: Moscow, ID
Position Type: Computing - Support and Training

Endpoint & Technology Support Manager, UI Foundation

Posting Number: SP005336P
Division/College: University Foundation
Department: Foundation Services
Location: Moscow

Posting Context Statement:

The Endpoint & Technology Support Manager supports the University of Idaho Foundations technology ecosystem, with a primary focus on end-user experience and endpoint services. The role is housed within Foundation Information Technology and serves as the front-line technology partner for Foundation staff, ensuring reliable, secure, and well-managed devices and workplace tools.

The position works closely with Foundation teams, service providers, and university partners to deliver, support, and continuously improve technology services across the Foundation.

Position Overview:

The Endpoint & Technology Support Manager is responsible for delivering high-quality end-user support while managing endpoint platforms and device services across the Foundation.

This role serves as the primary point of contact for user-facing technology needs, resolving incidents and service requests while maintaining ownership of endpoint management platforms such as Intune and related device configuration, compliance, and patching systems.

The position applies strong technical and customer service skills to troubleshoot issues, support users, and ensure devices are secure, standardized, and operating effectively. In addition to day-to-day support, the role identifies recurring issues and operational inefficiencies, partnering with the Foundation Services teams to inform continuous service improvements.

The Endpoint & Technology Support Manager operates with a high degree of independence, balancing immediate support needs with longer-term improvements to device management, support and operational processes, and overall user experience.

Duties may include:

Serve as the primary point of contact for end-user technology support, resolving incidents and fulfilling service requests
Manage and maintain endpoint platforms (e.g., Intune, device configuration, patching, compliance policies)
Provision, configure, and support user devices across their lifecycle (onboarding through retirement)
Troubleshoot hardware, software, access, and connectivity issues across a range of systems
Troubleshoot and support a range of endpoint technologies, including user devices, conferencing systems, printing services, and related peripherals
Maintain clear communication with users on request status and resolution
Identify recurring issues and partner with product teams to improve services and workflows
Develop and maintain internal documentation and user-facing knowledge resources
Coordinate with internal IT roles and external vendors as needed to resolve issues
Other duties as assigned

Required Experience:

Five or more years in an information technology role with a strong focus on end-user support, or combination of a Bachelors Degree in an Information Technology field and one or more years in an information technology role with a strong focus on end-user support
Experience managing endpoint platforms (e.g., Intune, SCCM, Jamf, or similar)
Experience supporting modern workplace technologies (e.g., identity/Entra, M365, collaboration tools)
Experience troubleshooting across hardware, operating systems, and applications
Ability to communicate effectively with both technical and non-technical users

Required Education:

High School Diploma or equivalent

Required Other:

None

Additional Preferred:

Bachelors degree in Information Technology or related field
Demonstrated experience in the following technical areas:
- Microsoft Intune, Autopilot, and Entra
- Scripting or automation (e.g., PowerShell, GraphAPI)
Experience in a small team or highly autonomous environment
Strong organizational skills and ability to manage competing priorities
Experience with project management methodologies and tools (e.g., Agile, Azure DevOps)
Demonstrated ability to improve processes and user experience over time
Understanding of the relationships between ERP, CRM, CMS, ITSM, third-party solutions, relational databases, data warehouses, and cloud services
Experience supporting technology in higher education or nonprofit/foundation environments

Physical Requirements & Working Conditions:

None

Degree Requirement:
Listed degree qualification is required at time of hire
FLSA Status: Exempt
Employee Category: Exempt
Pay Range: $80,000 or higher, commensurate with experience
Type of Appointment: Fiscal Year
FTE:

Full Time/Part Time: Full Time
Funding:
A visa sponsorship is available for the position listed in this vacancy: No
Posting Date: 06/23/2026
Closing Date:
Open Until Filled: Yes
Special Instructions to Applicants:

This in-person position is based in Moscow, Idaho and not offering Visa sponsorship.
To receive first consideration, please submit a letter of qualification and current resume no later than July 14th.

In your letter of qualifications ( human-resources-letter-of-qualification-template.docx ) using details and examples, please address all of the required and preferred qualifications for this position and how your experience and skills align.

If you would like to see the full job description, please contact Christy Day at cday@uidaho.edu.

Applicant Resources: https://www.uidaho.edu/human-resources/careers/applicant-resources
Background Check Statement:

Applicants who are selected as final possible candidates must be able to pass a criminal background check.

To apply, visit https://uidaho.peopleadmin.com/postings/51912

The University of Idaho is an equal employment opportunity employer, including veterans and individuals with disabilities.