Job Details

Learning Center Manager


Campus: Skyline College

FLSA Status: Exempt

Salary Schedule: 35

Grade: 189E

Bargaining Unit: Classified Supervisor (non-represented)

Months Per Year: 12

Hours Per Week: 37.5

Mandated Reporter: Yes

Campus Security Authority: No

The Learning Center Manager performs professional supervisory work involved with the overall operations of the Learning Center. The responsibilities include providing instructional assistance for all courses and overseeing all areas of the Center including the tutorial labs, computer labs, information counter, and all Learning Center programs. Special emphasis is given to networking and collaborating with faculty for development of Center initiatives that assist students in ESL, transfer courses, and certificate programs. This position provides appropriate delivery of orientations, tours, workshops, tutoring, conversation circles, group study, specialized internet tutorial links, assessment and evaluation. The position is also responsible for overseeing functions pertaining to the maintenance of the budget for instructional support programs throughout the fiscal year. Public contact is extensive and can include students, staff, other educational institutions, community and business representatives, governmental agencies and the general public, for the purpose of exchanging program information and services. A high degree of independent judgment and creativity is required to adequately represent the college and program, to serve as a technical resource person for the program, and to design original program components and services. The Learning Center Manager supervises the work of Learning Center staff, student assistants, proctors, and other staff as assigned.

Duties and Responsibilities
The duties below are representative of the duties of the classification and are not intended to cover all of the duties performed by the incumbent(s) of any particular position. The omission of specific statements of duties does not exclude them from the position if the scope of work is similar, related, or a logical assignment to this classification.

1. Exchanges information with department, College and District staff regarding the Learning Center and collaborates with other departments such as Counseling Services, Financial Aid, Outreach, and Articulation on a variety of academic support services
2. Confers with management and other staff to develop, implement and evaluate operational policies, procedures, delivery models for customer services, staffing levels, workflow and learning resources programs and activities
3. Oversees the daily activities of the Tutorial Center
4. Collaborates with faculty to plan and assess students' pedagogical tutorial needs
5. Collaborates with staff to plan and evaluate short and long-range Center evening program goals, and acts as liaison between programs, faculty and staff
6. Supports the development and delivery of workshops in the Learning Center or classroom on a variety of study strategies for students
7. Researches the needs of students and plans appropriate services to ensure their success
8. Evaluates the effectiveness of Learning Center services
9. Trains, supervises, and evaluates classified staff, temporary staff, and student assistants as assigned
10. Supports orientation sessions and tours for classes and the public to present Learning Center services
11. Represents the Center at various internal and external functions
12. Works with divisions, departments, and other student service programs to provide academic support and to coordinate services
13. Ensures the collection and assessment of data regarding the effectiveness of tutoring and other services
14. Performs other related duties as assigned

Employment Standards (acquired through education, training, and/or experience)

Knowledge of:

1. Teaching and tutoring techniques used to customize individual student learning needs
2. Applicable division, department, and certificate instructional student needs
3. Philosophies and techniques of program assessment, including student learning outcomes
4. Current effective practices relating to Learning Center and tutorial practices, programs, and initiatives
5. Specific subject matter used in Learning Center self-paced courses

Skill in:

1. Written and oral communication skills, including public speaking and giving clear and concise instructions
2. Short and long-range program planning, implementation, coordination and evaluation
3. Interviewing, directing, evaluating and assessing tutors, student assistants, and staff
4. Establishing and maintaining effective working relationships with administration, faculty, staff, students, and student workers
5. Researching, compiling, formatting, and analyzing data to prepare reports
6. Using a variety of computer software, including Microsoft Office Suite, Banner, SARS Grid/Trak, eSARS, and the internet to research, compile, format, gather data, and prepare documentation and correspondence, complex reports, and other written materials
7. Managing program budgets order to maximize resources from a variety of funding sources for tutoring and other needs
8. Performing research in designated subject matter area
9. Supervising the work of others

Ability to:

1. Organize and explain materials in ways appropriate to students with different abilities, levels of preparation, languages, and cultural experiences
2. Work effectively as part of a customer service team

Job Requirements:

• Bachelor's degree in business administration, education, instructional design, or a related field, or an equivalent combination of education and experience
• Work experience of increasing responsibility in an educational setting that includes tutoring, student support services, or learning resources
• Demonstrated cultural competence, sensitivity to and understanding of the diverse academic, socioeconomic, ethnic, neurodivergent, and LGBTQIA+ backgrounds of community college students, faculty and staff

Additional Information:
Physical/Other Requirements

This classification requires individual, small and large group interaction; patience, tact and sensitivity; good memory and attention to details; multiple-tasking and prioritization; flexibility and adaptability; data analysis and comparison; oral and written communication; and team work in order to perform the essential functions.

Benefits: Benefits include paid holidays, vacation and sick leave. The District pays all or a portion of monthly medical plan premiums (depending on the coverage) and pays all of the monthly dental and vision plan premiums for employees and eligible dependents. Additional paid benefits include life insurance, salary continuance insurance, and an Employee Assistance Program. Classified employees participate in the Public Employees' Retirement System, a defined-benefit retirement plan through the State of California. Optional tax-deferred 403(b) and 457 retirement plans are also available.

EEO Statement: San Mateo County Community College District is an Equal Opportunity, Title IX, and Section 504 employer. We prohibit discrimination and harassment based on race, color, ancestry, national origin, religion, age, sex, gender identity, sexual orientation, genetic information, marital status, veteran status, medical condition, physical or mental disability, or any other protected status under federal, state, or local law. We seek to employ individuals who reflect our community's diversity of cultures, languages, and abilities.

Our EEO Plan grounded in Title 5 regulations is developed and monitored by an EEO Advisory Committee, reviewed at least every three years, and supported by regular training for all members of selection and screening committees. We collect and analyze recruitment and retention data to measure progress and identify barriers.

Annual Security Report

San Mateo County Community College District's (SMCCCD) 2025 Annual Security Report (ASR), required by the Clery Act, includes statistics for the previous three years (2022-2024) concerning reported crimes that occurred on campus; in certain off-campus buildings owned or controlled by SMCCCD; and on public property within, or immediately adjacent to and accessible from SMCCCD. The 2025 Annual Security Report also outlines various campus safety and security policies concerning crime reporting, prevention and response to sexual and gender violence, alcohol and drug use, crime prevention, emergency response and evacuation procedures, and other matters. The Annual Security Report also includes important tips to help every community member remain safe and avoid becoming a victim of crime. The 2025 Annual Security Report is now available on the Public Safety website. You can also obtain a copy of this report by contacting the Department of Public Safety at the District Office or any of the three Campuses (650) 738-7000. The report includes information about criminal activity on our campuses, emergency procedures, and resources.


Closes: 7/3/2026

To apply, visit http://smccd.interviewexchange.com/jobofferdetails.jsp?JOBID=201532