Job Details

Instructional Support Assistant


Campus: Skyline College

FLSA Status: Non-Exempt

Salary Schedule: 60

Bargaining Unit: CSEA

Months Per Year: 12

Hours Per Week: 37.5

Mandated Reporter: Yes

Campus Security Authority: No

Under the supervision of the Vice President of Instruction, the Instructional Support Assistant performs complex and specialized clerical and administrative support for senior administrative staff with an expectation of resolving problems and making independent decisions with minimum supervision. The Instructional Support Assistant analyzes data; provides financial, curricular, operational, and other reporting as required; performs a variety of technical and administrative duties in an instructional support capacity, including assisting with the campus' master schedule and curriculum; assisting the Curriculum and Instructional Systems Specialist with a variety of duties, such as data entry in various software programs, the preparation of correspondence and minutes, the review and preparation of reports and spreadsheets; and other duties as assigned. The Instructional Support Assistant works closely with College deans, faculty, Admissions and Records personnel, academic department support staff, Student Services personnel, and other staff to coordinate and perform Instruction Office-related functions and projects. Independently analyzes and recommends procedural changes in the implementation of instructional functions. Public contact is extensive and involves College and District staff, faculty, students, vendors, other educational institutions, business and community representatives, regulatory agencies, and governmental agencies for the purpose of exchanging policy and procedural information. A high degree of independent judgment and creativity is required to resolve many minor and occasional major problems that arise. Consequences of errors in judgment could be costly in public relations, staff, and employee time. The Instructional Support Assistant can train and lead the work of clerical staff, volunteers, and student assistants as assigned.

Duties and Responsibilities
The duties below are representative of the duties of the classification and are not intended to cover all of the duties performed by the incumbent(s) of any particular position. The omission of specific statements of duties does not exclude them from the position if the scope of work is similar, related, or a logical assignment to this classification.

1. Analyzes data; provides financial, curricular, operational, and other reporting as required; uses independent judgment; and provides support for the Vice President of Instruction Office
2. Prepares specialized reports, requiring research and analysis
3. Assists in coordinating the submission of backup documentation for audit purposes
4. Independently organizes and performs complex technical data management duties, including entering, modifying, and retrieving online data
5. Assists with class scheduling for website publication and hard copy, and verifies that scheduling data adheres to enrollment management guidelines and audit requirements
6. Interprets college policies and procedures pertaining to various projects and duties as assigned, including the master schedule development process
7. Analyzes and recommends modifications of database management policy and procedures, and researches and recommends innovative processes or procedures for improving efficiency and automating processes for various Vice President of Instruction Office responsibilities and projects
8. Prepares and provides charts, graphs, and reports on enrollment patterns for campus decision-making in enrollment management
9. Takes initiative and independently plans, organizes, coordinates, and performs work in various situations in which numerous and diverse demands are involved, and adheres to stringent time deadlines while assuring accuracy of detailed information
10. Using standard software applications, composes and prepares correspondence, memoranda, agendas, meeting minutes, forms, publicity materials, report narratives, spreadsheets, handbooks, and other materials from original ideas or with general instruction
11. Communicates effectively both verbally and in writing
12. Exchanges information with college administrators, staff, faculty, the general public, and others regarding a variety of policies, timelines, required forms, and other information
13. Works collaboratively and professionally with the staff and administration in the Vice President of Instruction Office
14. Participates in administrative, curricular, and/or college-wide committees; attends meetings and other events to obtain and provide current information, as well as to meet with management and other staff to plan projects and workloads
15. Assists with general office duties, including screening calls, visitors, and electronic inquiries to provide policy and procedural information and/or to take messages and make appropriate referrals
16. Assists in setting up and maintaining a complex management calendar
17. Assists in performing administrative unit financial duties, including purchasing items for special events and completing electronic supply orders
18. Performs other related duties and special projects, as assigned

Employment Standards (acquired through education, training, and/or experience)

Knowledge of:

1. Office organizational procedures, including workflow, current office equipment, supplies, file systems, and computer applications

Skill in:

1. Compiling, analyzing, and presenting data and writing reports
2. Multi-tasking and workload prioritizing under deadline pressure, using independent judgment for decision-making
3. Using Microsoft Office Suite, Adobe Creative Suite, and web-based content management systems
4. Respectful, tactful, and sensitive interactions with people who are diverse in their academic, socioeconomic, ethnic, neurodivergent, and LGBTQIA+ backgrounds
5. Oral and written communication
6. Organizing data, setting up, tracking, and maintaining data in electronic and manual files

Ability to:

1. Learn, interpret, and apply a wide variety of policies and procedures relating to and impacting curriculum
2. Coordinate, anticipate, and resolve workload issues and problems
3. Work effectively as part of an administrative office team

Job Requirements:

• Bachelor's degree from an accredited college or university, preferably in business administration, office administration, or a closely related field OR an equivalent combination of education and experience
• Two (2) years of technical or administrative experience
• Demonstrated ability to multi-task, perform very detailed work, prioritize workloads, and work independently
• Demonstrated cultural competence, sensitivity to and understanding of the diverse academic, socioeconomic, ethnic, neurodivergent, and LGBTQIA+ backgrounds of community college students, faculty and staff
• Experience with the use of a variety of computer software to compose and prepare correspondence, spreadsheets, forms, reports, presentations, and other written materials and experience with the maintenance of electronic and manual files and records
• Experience with researching, compiling, and analyzing data for preparing statistical, financial, and other reports
• Demonstrated skill in oral and written communication
• Demonstrated ability to establish and maintain effective working relationships within and outside the work group

Additional Information:
Physical/Other Requirements

This position requires data comparison and interpretation; contact in close proximity with individuals and groups; work under deadline pressure; multi-tasking; attention to detail; manual dexterity; pulling, pushing, reaching; moving items of light to moderate weight; listening/comprehension of a variety of directional formats; flexibility, and adaptability in order to perform the essential functions. This position also requires working at a computer and desk for extended periods of time. Peak periods will require extended work hours.

Benefits: Benefits include paid holidays, vacation and sick leave. The District pays all or a portion of monthly medical plan premiums (depending on the coverage) and pays all of the monthly dental and vision plan premiums for employees and eligible dependents. Additional paid benefits include life insurance, salary continuance insurance, and an Employee Assistance Program. Classified employees participate in the Public Employees' Retirement System, a defined-benefit retirement plan through the State of California. Optional tax-deferred 403(b) and 457 retirement plans are also available.

EEO Statement: San Mateo County Community College District is an Equal Opportunity, Title IX, and Section 504 employer. We prohibit discrimination and harassment based on race, color, ancestry, national origin, religion, age, sex, gender identity, sexual orientation, genetic information, marital status, veteran status, medical condition, physical or mental disability, or any other protected status under federal, state, or local law. We seek to employ individuals who reflect our community's diversity of cultures, languages, and abilities.

Our EEO Plan grounded in Title 5 regulations is developed and monitored by an EEO Advisory Committee, reviewed at least every three years, and supported by regular training for all members of selection and screening committees. We collect and analyze recruitment and retention data to measure progress and identify barriers.

Annual Security Report

San Mateo County Community College District's (SMCCCD) 2025 Annual Security Report (ASR), required by the Clery Act, includes statistics for the previous three years (2022-2024) concerning reported crimes that occurred on campus; in certain off-campus buildings owned or controlled by SMCCCD; and on public property within, or immediately adjacent to and accessible from SMCCCD. The 2025 Annual Security Report also outlines various campus safety and security policies concerning crime reporting, prevention and response to sexual and gender violence, alcohol and drug use, crime prevention, emergency response and evacuation procedures, and other matters. The Annual Security Report also includes important tips to help every community member remain safe and avoid becoming a victim of crime. The 2025 Annual Security Report is now available on the Public Safety website. You can also obtain a copy of this report by contacting the Department of Public Safety at the District Office or any of the three Campuses (650) 738-7000. The report includes information about criminal activity on our campuses, emergency procedures, and resources.


Closes: 5/4/2026

To apply, visit http://smccd.interviewexchange.com/jobofferdetails.jsp?JOBID=199421