Job Details

Application Administrator I, II, or III

Position Number: 6633825
Location: Moscow, ID
Position Type: Computing - Network/System Administration

Application Administrator I, II, or III

Posting Number: SP005046P
Division/College: Information Technology Services
Department: Enterprise Applications
Location: Moscow

Posting Context Statement:

Enterprise Applications, a department within the Office of Information Technology (OIT) supports the key administrative computing systems for the University of Idaho. These systems include enterprise business applications such as Banner, MyUI, and UIdaho.edu, as well as supporting several custom-developed and vendor provided applications that serve departments across the university. The Enterprise Administration team provides system administration, monitoring, troubleshooting and maintenance to meet the needs of departments and Enterprise applications. The teams focus is on providing outstanding customer support and maximizing the end user experience. Positions are based in Moscow with a possible hybrid model.

Position Overview:

Application Administrator I
This position is responsible for analyzing and administering applications by providing monitoring, maintenance, troubleshooting and administration. They work with existing and potential customers to provide and expand services for the university. They will act as a customer service/support role by providing end user support, training, demonstrations and documentation/communication with customers. They will act as part of a team, providing input and evaluations on technology-based initiatives.

Level I positions apply system administration concepts and university policies, procedures and processes to small projects of limited scope. They identity and resolve routine issues with systems and applications, following standard policies, procedures and documentation to analyze situations and carry out routine operational tasks.

Duties may include:

Perform basic system upgrades, configuration changes and functionality upgrades with limited scope
Monitor system status and performance and report to appropriate stakeholders
Perform routine operational tasks under the direction of senior level administrators
Work in a team-oriented atmosphere of cooperation and collaborative problem-solving to ensure that the technology needs of the university are met
Provide strong customer service and support through clear and concise communication to peers and partners via tickets, email, phone, in-person, documentation and other means of communication
Develop and maintain partnerships with other areas within and outside of the Office of Information Technology (OIT) to coordinate various technology solutions
Document procedures, standards, installations/upgrades, help documents and user guides
Other duties as assigned

Application Administrator II
This position is responsible for analyzing and administering applications by providing monitoring, maintenance, troubleshooting and administration. They work with existing and potential customers to provide and expand services for the university. They will act as a customer service/support role by providing end user support, training, demonstrations and documentation/communication with customers. They will act as part of a team, providing input and evaluations on technology-based initiatives.

Level II positions apply system administration concepts to small-to-medium-sized projects and portions of larger projects. They collaborate with team members, perform routine work and complete operational tasks with limited supervision. They follow standard policies, procedures and documentation to analyze issues and situations and determine appropriate courses of action.

Duties may include:

Provide administration to various systems and applications including, but not limited to, system upgrades, configuration changes, security management and new functionality exploration
Monitor and benchmark systems and analyze results for potential improvements
Ensure that application security standards are being followed
Provide troubleshooting and take corrective actions on moderate-level problems/errors that occur in Enterprise Applications systems.
Represent team on medium-scale projects, initiatives and implementations/upgrades
Consult with customers to help define existing business processes, providing analysis for future improvements and recommending business solutions to help increase efficiencies
Provide strong customer service and support through clear and concise communication to peers and partners via tickets, email, phone, in-person, documentation and other means of communication
Develop and maintain partnerships with other areas within and outside of the Office of Information Technology (OIT) to coordinate various technology solutions
Other duties as assigned

Application Administrator III
This position is responsible for analyzing and administering applications by providing monitoring, maintenance, troubleshooting and administration. They work with existing and potential customers to provide and expand services for the university. They will act as a customer service/support role by providing end user support, training, demonstrations and documentation/communication with customers. They will act as part of a team, providing input and evaluations on technology-based initiatives.

Level III positions are seasoned, experienced system administration professionals with a full understanding of industry best practices, community standards and relevant polices and processes. They apply their skills to medium-sized projects or portions of large projects. They resolve issues and situations that are moderately complex in scope. They evaluate and select technologies, tools, solutions and techniques to obtain positive and efficient results in university operations, including performing simple to moderate cost/benefit analysis.

Duties may include:

Provide administration to various systems and applications including, but not limited to, system upgrades, configuration changes, security management and new functionality exploration
Monitor and benchmark systems and analyze results for potential improvements
Provide advanced troubleshooting and take corrective actions on moderate-level problems/errors that occur in Enterprise Applications systems
Lead or represent team on medium- to large-scale projects, initiatives and implementations/upgrades
Assist, mentor and train junior level administrators on operational tasks to ensure proper procedures, standards and processes are being followed
Consult with customers to help define existing business processes, providing analysis for future improvements and recommending business solutions to help increase efficiencies
Provide strong customer service and support through clear and concise communication to internal and external stakeholders via tickets, email, phone, in-person, documentation and other means of communication
Develop and maintaining partnerships with internal and external stakeholders to coordinate various technology solutions
Provide excellent documentation of procedures, standards, installations/upgrades, help documents and user guides
Other duties as assigned

Required Experience:

Application Administrator I

One or more of the following
- Two years working in an information technology related field
- 24 college credits in information technology related courses
Communicating technical information
Working in a customer service role
Working in a team environment to accomplish shared goals

Application Administrator II

Two years as a system, database, or application administrator
Communicating technical information to a general audience
Working in a team environment to accomplish shared goals
Working with Tomcat or other application server technologies
Working with Oracle or SQL Server databases

Application Administrator III

Five years as a system, database, or application administrator with progressive levels of complexity and responsibility
Two years analyzing customer needs and providing information technology-based solutions to meet those needs
Working in a team environment to accomplish shared goals
Working with Tomcat or other application server technologies
Working with Oracle or SQL Server databases
Understanding of industry security standards and how to apply them to applications

Required Education:

Application Administrator I, II or III

High School Diploma or equivalent

Required Other:

Application Administrator I, II or III

Occasional night and weekend work will be required during unplanned system outages or planned system upgrades and maintenance.

Additional Preferred:

Application Administrator I

Experience with higher education technology
Experience or education working with Tomcat or other application server technologies
Experience or education working with Oracle or SQL Server databases

Application Administrator II

Bachelors Degree in an Information Technology related field
Experience with higher education technology
Experience working with ERP or other large scale Enterprise Administrative Systems
Experience analyzing customer needs and providing information technology-based solutions to meet them
Understanding of industry security standards and how to apply them to applications

Application Administrator III

Bachelors Degree in an Information Technology related field
Experience with higher education technology
Experience working with ERP or other large scale Enterprise Administrative Systems
Experience leading technical teams or projects
Project management experience
Experience mentoring and training junior level IT professionals

Physical Requirements & Working Conditions:

None

Degree Requirement:
Listed degree qualification is required at time of hire
FLSA Status: Exempt
Employee Category: Exempt
Pay Range: App Admin I $66,945.00 +DOE / App Admin II $75,296.00 +DOE / App Admin III $83,666.00 +DOE
Type of Appointment: _of_Appointment
FTE:

Full Time/Part Time: Full Time
Funding:
A visa sponsorship is available for the position listed in this vacancy: No
Posting Date: 10/08/2025
Closing Date:
Open Until Filled: Yes
Special Instructions to Applicants:

Posting will remain open until a pool of qualified candidates can be identified. Applications received on or before October 27, 2025, will receive first consideration.
We are filling two positions from this posting.
Positions are located in Moscow ID with the possibility of a hybrid work model.

Applicant Resources: https://www.uidaho.edu/human-resources/careers/applicant-resources
Background Check Statement:

Applicants who are selected as final possible candidates must be able to pass a criminal background check.

To apply, visit https://uidaho.peopleadmin.com/postings/49739

The University of Idaho is an equal employment opportunity employer, including veterans and individuals with disabilities.