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San Mateo County Community College District
  • Position Number: 1864767
  • Location: San Mateo, CA
  • Position Type: Computer and Information Technology


Director of Web Services

San Mateo County Community College District


Posting Number: 2014928S
Department: ITS DIST (DEPT)
Location: District Office
Position Number: 1C0423
Percentage of Full Time: 100%
FLSA: Exempt (does not accrue overtime)
Months per Year: 12
If other, please specify:
Salary Range:
Note:
Min Salary: $113,988 (annual)
Max Salary: $146,256 (annual)
Position Type: Administrative/Supervisory Positions

Who We Are:
The San Mateo County Community District is committed to achieving educational equity for all students. As outlined in the Districts Strategic Plan, success, equity, and social justice for our students are longstanding goals. The Districts Students First Strategic Plan is focused on Student Success, Equity and Social Justice. We provide students with a rich and dynamic learning experience that embraces differences emphasizing collaboration and engaging students in and out of the classroom, encouraging them to realize their goals, and to become global citizens and socially responsible leaders. When you join our team at San Mateo County Community College District, you can expect to be part of an inclusive, innovative and equity-focused community that approaches higher education as a matter of social justice that requires broad collaboration among faculty, classified staff, administration, students and community partners.


The College and the District:
The San Mateo County Community College District is home to Caada College, College of San Mateo, and Skyline College. All three of our colleges are designated as Hispanic Serving Institutions enrolling approximately 33,000 students each academic year. San Mateo County Community College District has a diverse student population that is a reflection of the communities that is serves. Detailed information about the student population, including data related to student success, can be found on the San Mateo County Community College Districts Educational Services & Planning website.


Who We Want:
We value the ability to serve students from a broad range of cultural heritages, socioeconomic backgrounds, genders, abilities and orientations. Therefore, we prioritize applicants who demonstrate they understand the benefits diversity brings to a professional educational community. The successful candidate will be an equity-minded individual committed to collaborating with faculty, classified staff, administration, students and community partners who are also committed to closing equity gaps. The San Mateo County Community College District seeks employees who value mentorship and working in a collegial, collaborative environment, guided by a commitment to helping all students achieve their educational goals.


The Position:
The Director of Web Services performs professional supervisory and technical work which requires an individual with a background directing and coordinating the activities of a web services support team and providing technical support for web products in the cloud and on-premise. The Director of Web Services monitors the presence of each College's and the District's websites, including the positioning of key information for search engines and directory access. The Director of Web Services must ensure that all District developed websites are proactively audited for security threats, WCAG 2.0, and FERPA compliance. The Director must continuously research web technology and its integration with various business and student information system applications, email, messaging services, video conferencing, single sign-on, file sharing, and other cloud services and related technologies and must work to design, implement and upgrade web-based or web-enabled applications for internal and external network environments. Public contact is extensive and involves staff at all levels within the organization, other educational institutions, governmental, business and community agencies, students and the general public for the purpose of exchanging technical, public relations and other information. A high degree of independent judgment and creativity are required to select and analyze data in order to draw conclusions, make original recommendations, and to resolve a variety of minor and potentially major problems that occur. Consequences of errors in judgment can be costly in employee time, public relations, and/or institution funding. A Director of Web Services can direct the work of web programmers, analysts, accessibility specialists, and other staff as assigned.


Duties and Responsibilities:
The duties below are representative of the duties of the classification and are not intended to cover all of the duties performed by the incumbent(s) of any particular position. The omission of specific statements of duties does not exclude them from the position if the scope of work is similar, related, or a logical assignment to this classification.

1. Plans, directs, coordinates and reviews the work plan for the web services support team and associated staff

2. Assigns work activities, projects, and programs; reviews and evaluates work products, methods, and procedures

3. Meets with staff to identify and resolve problems

4. Coordinates and oversees the maintenance of all web site activities for present and future initiatives

5. Serve as a technical liaison to the web services support team and other departments

6. Provides support and lends technical expertise to internal and external content developers on web, database projects, and content management applications

7. Contributes to the development and implementation of technology-supported learning environments and professional development

8. In collaboration with College marketing and public relations staff and their web advisors, assists in the development of policies and procedures governing the posting of material to College and departmental web sites, supports faculty and student web services, and supports administrative uses of web technology

9. Assists with the administration of web servers, including system back-ups, search engines, logs, usage statistics, documentation, and other responsibilities as assigned

10. Oversees the development of online tools and resources for all staff, faculty, and consultants to increase the effectiveness for online gathering and dissemination of information

11. Supervises routine web site and database audits to maintain consistency of presentation, optimal functionality, and proper operation of interactive components and features

12. Monitors and reports on web site and database activities and utilization

13. Analyzes resource utilization and initiates programs for improvement as necessary

14. Assesses proposed technology projects as they relate to web services and recommends appropriate action

15. Develops and controls web services project budgets

16. Assists the Chief Technology Officer with contract administration, extension and enhancement related to web products, tools, and services

17. Exchanges information with technical staff, system users, vendors and outside programming and marketing personnel to discuss technical design concepts, original ideas, programming and implementation timelines, project budgets and expenditures, installation and enhancement needs and other matters

18. Attends meetings, workshops, conferences and other events to obtain current information about marketing and web design concepts and trends

19. Provides leadership and direction for the Districts web-based architecture, systems design and development, uniform web structure, operations, policies and procedures

20. Serves as technical advisor for web-based District media concepts, designs, and implementation

21. Interacts with technology partners and outside resources to enhance the College and District web presence

22. Leads the design and development of web-based and cloud applications and management of systems for internal and external District use and creation of DevOps for organized and accelerated application delivery and release

23. Plans the integration of various web communications components (such as chat messaging, file sharing, video conferencing, electronic form/survey submission, content management systems) into College and District websites as appropriate; leads the development of web standards of procedures for review and implementation

24. Evaluates workload and staffing needs and feasibility of new system requirements

25. Coordinates vendor and other external services as needed

26. Oversees the testing of web sites for security, web accessibility, and FERPA compliance, accuracy of links, etc. Works proactively to mitigate risks and obstacles within current systems

27. Plans for hardware and software upgrades for web-based applications and tools and for multiple server platforms

28. In conjunction with the Centers for Teaching and Learning, develops instructional materials and staff training in available software and IT resources

29. Stays current with state-of-the-art web practices, including design, graphic presentation, interactivity, WCAG 2.0 compliance, web marketing, server performance and other relevant areas and serves as a College resource to provide guidance and support in those areas

30. Oversees purchasing workflow approval process for software purchased by Colleges and District

31. Responsible for IT software evaluation and recommendation based on acceptable compliance

32. Ensures project documentation is up to date

33. Leads migration of on-premise web services into cloud hosting environment

34. Plans and develops web application deployment workflow, including versioning, testing, hosting, and deployment, while providing guidance on technical issues

35. Communicates and presents IT updates to campus and District stakeholders

36. Collaborates with instructional stakeholders to support Canvas LMS

37. Assists Banner and Salesforce Managers with web services integrations into SIS and CRM

38. Performs other related duties as assigned


Minimum Qualifications:
A combination of education and experience equivalent to a Bachelors degree from an accredited institution in computer information science or a closely related field

Successful work experience with increasing responsibilities in web analysis, web design, and the supervision of programming using a variety of web-based development and content management tools

Demonstrated skill in preparing documentation

Skill in training, directing, supervising, and evaluating the work of others

Demonstrated skill in verbal and written communication

Demonstrated cultural competence, sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds of community college students, faculty, and staff

Skill in working effectively as part of a team

Possession of a valid California Drivers license (or the ability to obtain one) and ability to drive a motor vehicle


Physical Requirements:
This classification requires dexterity of hands and fingers to operate a computer keyboard, touch screen and mouse; pulling, pushing, reaching; and moving items of light to moderate weight up to 30 pounds; work at a computer, including viewing a monitor for various lengths of time, repetitive use of keyboard, mouse, or other control device; and ability to operate a motor vehicle and drive to off campus locations in order to perform the essential functions.


Equivalence to Minimum Qualifications:


Knowledge, Skills and Abilities:
1. Knowledge of advanced operational characteristics, services, and activities of a web services program, including design and maintenance

2. Knowledge of advanced principles and best practices used in the design, development, and deployment of database-driven web services

3. Knowledge of District organization, operations, policies, procedures, goals and objectives, particularly related to media outreach, marketing, and software purchasing

4. Skill in verbal and written communication

5. Skill in training, supervising, and evaluating the work of others

6. Skill in working and communicating effectively with people at various levels within an organization who are diverse in their academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds

7. Skill in coordinating and working with multiple projects with similar completion timelines

8. Ability to supervise and direct the design, analysis, installation, implementation, and enhancement of web-based systems from original concepts and from the ideas of others

9. Skill in managing and performing complex online applications design and database analysis and in performing a variety of complex web-based programming duties

10. Ability to analyze situations accurately and adopt an effective course of action and evaluate outcomes

11. Ability to work effectively as part of a team

12. Knowledge and skill with learning management systems and higher education content management systems, such as Canvas and Omni Update

13. Knowledge of project management tools and software, such as Smartsheets

14. Knowledge of best practices related to security, including single sign-on and multifactor authentication

15. Knowledge of WCAG 2.0 web accessibility compliance and the Family Education Rights & Privacy Act (FERPA)

16. Background in full-stack development environments, including web development languages, databases, server stacks, cloud hosting, versioning, testing, and deployment

17. Knowledge of electronic form and survey submission, including workflows and electronic signature

18. Knowledge and familiarity using office, messaging and web conferencing tools, such as Microsoft Teams, Zoom, Dropbox, OneDrive and SharePoint


Preferred Qualifications:


Benefits:
Benefits include paid holidays, vacation and sick leave. The District pays all or a portion of monthly medical plan premiums (depending on the coverage) and pays all of the monthly dental and vision plan premiums for employees and eligible dependents. Additional paid benefits include life insurance, salary continuance insurance, and an Employee Assistance Program. Classified employees participate in the Public Employees Retirement System, a defined-benefit retirement plan through the State of California. Optional tax-deferred 403(b) and 457 retirement plans are also available.


Open Date: 03/09/2020
First Review Date: 03/30/2020
Close Date:
Open Until Filled: Yes

Special Instructions Summary:
Required Application Materials
All applicants are required to submit:

1. A completed online District application form (go to https://jobs.smccd.edu to complete the application and to apply for this position).

2. A resume that details all relevant education, training, and other work experience.

3. A cover letter of no more than 3 pages that addresses the applicants cultural competence, sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds of community college students, faculty, and staff as well as the applicants qualifications as they relate to the requirements, knowledge, skills, and abilities listed in this announcement.

Candidates for interview will be selected from among those who most closely meet the requirements and knowledge, skills and abilities. Meeting the minimum qualifications does not guarantee an interview. As part of the interview process, candidates may be asked to demonstrate job-related knowledge and skills.

For questions related to this posting, please contact:

SMCCCD Office of Human Resources
3401 CSM Drive, San Mateo, CA 94402
Tel.: (650) 574-6555
Fax:(650) 574-6574
Web Page: www.smccd.edu/hr


Conditions of Employment:
Prior to employment, the selected candidate will be required to complete the following:

1. Submit official transcripts (applies to all faculty or educational administrative positions)
2. Submit verifications of prior employment
3. Satisfactory references
4. Successfully being cleared for employment through the background checking process
In addition to background checks, the District may review publicly available information about a candidate on the Internet. If a candidate is aware of incorrect or inaccurate information that is available on the Internet, the candidate is welcome to address such an issue with the Office of Human Resources.
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5. Present original documents for proof of eligibility to work in the United States
6. Approval of your employment by the SMCCCD Board of Trustees
7. Provide a certificate of Tuberculosis exam for initial employment.
8. Have fingerprints taken by a Live Scan computer (Clearance must be received prior to first day of employment). Please note that the California Education Code requires, in part, that community college districts shall not employ or retain in employment persons in public school service who have been convicted of certain felonies, a misdemeanor drug charge (including alcohol offenses) or misdemeanor moral turpitude (sexual offense) crime. However, consideration may be given to those whose drug convictions occurred more than five years ago. A conviction for other crimes may not necessarily disqualify you from the job for which you may be applying.


EEO Statement:
The San Mateo County Community College District is an Equal Opportunity Employer that seeks to employ individuals who represent the rich diversity of cultures, language groups, and abilities of its surrounding communities.


Accommodations:
Applicants who have disabilities may request that special accommodations be made in order to complete the selection process. Accommodation request forms and a copy of the Americans with Disabilities Act applicant procedures are available in the Office of Human Resources.


Annual Security Report:
San Mateo County Community College Districts (SMCCCD) 2019 Annual Security Report (ASR), required by the Clery Act, includes statistics for the previous three years concerning reported crimes that occurred on campus; in certain off-campus buildings owned or controlled by SMCCCD; and on public property within, or immediately adjacent to and accessible from SMCCCD. Our 2019 Annual Security Report also outlines various campus safety and security policies, such as those concerning crime reporting, prevention and response to sexual and gender violence, alcohol and drug use, crime prevention, emergency response and evacuation procedures, and other matters. The 2019 Annual Security Report also includes important tips to help every member of the community remain safe and avoid becoming a victim of crime. The 2019 Annual Security Report is now available. You can also obtain a copy of this report by contacting the Department of Public Safety at the District Office or any of the three Campuses (650) 738-7000.


To apply, visit: https://jobs.smccd.edu/





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