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San Mateo County Community College District
  • Position Number: 2358522
  • Location: San Mateo, CA
  • Position Type: Computer and Information Technology


Audio Visual (AV) Systems Engineer

San Mateo County Community College District


Posting Number: 20141107S
Department: ITS DIST (DEPT)
Location: District Office
Position Number: 1C0512
Percentage of Full Time: 100%
FLSA: Non-Exempt (accrues overtime)
Months per Year: 12
If other, please specify:
Salary Range:
Note:
Min Salary: $104,832 (annual)
Max Salary: $133,800 (annual)
Position Type: Classified Positions

Who We Are:
The San Mateo County Community College District is committed to achieving educational equity for all students. As outlined in the Districts Strategic Plan, success, equity, and social justice for our students are longstanding goals. The Districts Students First Strategic Plan is focused on Student Success, Equity and Social Justice. We provide students with a rich and dynamic learning experience that embraces differences emphasizing collaboration and engaging students in and out of the classroom, encouraging them to realize their goals, and to become global citizens and socially responsible leaders. When you join our team at San Mateo County Community College District, you can expect to be part of an inclusive, innovative and equity-focused community that approaches higher education as a matter of social justice that requires broad collaboration among faculty, classified staff, administration, students and community partners.



The College and the District:
The San Mateo County Community College District is home to Caada College, College of San Mateo, and Skyline College. All three of our colleges are designated as Hispanic Serving Institutions enrolling approximately 33,000 students each academic year. San Mateo County Community College District has a diverse student population that is a reflection of the communities that it serves. Detailed information about the student population, including data related to student success, can be found on the San Mateo County Community College Districts Educational Services & Planning website.



Who We Want:
We value the ability to serve students from a broad range of cultural heritages, socioeconomic backgrounds, genders, abilities and orientations. Therefore, we prioritize applicants who demonstrate they understand the benefits diversity brings to a professional educational community. The successful candidate will be an equity-minded individual committed to collaborating with faculty, classified staff, administration, students and community partners who are also committed to closing equity gaps. The San Mateo County Community College District seeks employees who value mentorship and working in a collegial, collaborative environment, guided by a commitment to helping all students achieve their educational goals.



The Position:
Under the direction of the Director of Information Technology Support Services, the AV Systems Engineer works as a member of the District-wide technology support team to provide information technology support toward events and throughout the District. An AV Systems Engineer provides support to faculty, staff, students as well as community members and event holders on various computer platforms, multimedia equipment, networks and applications. The AV Systems Engineer is the District's audio/video technical expert and serves the District as a resource for information, consultation and recommendations toward multimedia design, security, performance, operation and maintenance. The work involves a variety of technologies and actions, including: installation, operation, configuration, repair, modification, and system administration, electronic components, audio/video/multimedia equipment, software applications, desktop applications, some network servers supporting instructional programs, and other equipment.

Public contact is extensive and includes ITS department staff, other support team members, faculty, staff, students, and technology vendors and suppliers for the purpose of determining, planning and resolving technology requirements toward events, problems, or making improvements. A high degree of independent judgment is required to resolve frequent minor and occasional major problems that occur. Consequences of errors in judgment could be costly in terms of equipment damage, loss of staff time, financial loss and negative customer relations; however, supervisory controls and the ability to rely on the assistance of other members of the technology support team will reduce the risk of serious errors. An AV Systems Engineer leads the work of IT Support Techs, student assistants, and other staff as assigned.



Duties and Responsibilities:
The duties below are representative of the duties of the classification and are not intended to cover all of the duties performed by the incumbent(s) of any particular position. The omission of specific statements of duties does not exclude them from the position if the scope of work is similar, related, or a logical assignment to this classification.
  1. Performs technical work involving District-wide AV planning and design, installation, system integration, configuration, modification, and maintenance of audio/video equipment, desktop computer or mobile devices, and other high end software applications, and local area networks
  2. Plays lead role in designing and implementing some of the most challenging and innovative AV solutions within San Mateo CC District
  3. Sets up, installs and operates equipment, such as microphones, sound speakers, video screens, projectors, video monitors, recording equipment, connecting wires and cables, sound and mixing boards for a variety of events and classroom activities
  4. Ensures that the Districts audio/video infrastructure is optimally architected, designed, configured, installed, monitored, and supported
  5. Assumes all audio/video and technology support requirements for all District-wide events, including District Board of Trustees meetings
  6. Uses diagnostic equipment to test, adjust, modify and repair electronic equipment
  7. Assists in the creation of contractors and builders project punch list to organize and manage the completion of audio/video installations in order to make it effective and successful
  8. Assumes responsibility of all technology setup, upgrade, or maintenance of District-wide conference rooms, smart classrooms, hyflex learning spaces, and board room technologies
  9. Troubleshoots and corrects hardware problems; reports equipment problems or failures and provides necessary documentation; coordinates repair services with external contractors; makes recommendations for improving the life/continued usefulness of existing equipment; provides basic support, including repairs and purchases for audio and video equipment/services
  10. Works closely with the client contacts to identify needed repairs, troubleshoot and perform the repair and improvement of the technical conferencing environment
  11. Takes lead role in the analysis, evaluation of existing services/technologies as well as the recommendation of additions, improvements, and changes to all AV services, for classrooms, open or shared instructional areas, and event spaces
  12. Performs regular checks to ensure that relevant and up-to-date technical help documentation or online references are available for usage of classroom technology and conference rooms District-wide
  13. Develops and maintains technical documentation where needed to provide reference for other staff, and operational instructions for more complicated configurations, lab situations or for other purposes
  14. Uses the HelpCenter system to track and monitor work orders and service requests and sets work priorities based on severity and impact, providing responsive and effective support services at all District locations
  15. Communicates with the Director of Information Technology Support Services, faculty and staff, and the other technical support team members regarding work orders, work in progress, and/or support requirements related to the reliable advanced operation of all District audio/video infrastructure, desktop computer systems, instructional servers, digital media capabilities, network services, considerations related to workload and service priorities, equipment supply and storage, planning the purchase of new and upgraded equipment, modifications/renovations and improvements to facilities, responding to customer requests and project timelines, and other matters.
  16. Assists staff in the planning, purchasing, and installation of new hardware and software
  17. Performs other duties as assigned


Minimum Qualifications:
  • A combination of education and experience equivalent to an Associate degree in computer systems, electronics, or a closely related field
  • Formal training in the use of computer hardware, systems software, desktop applications, audiovisual/multimedia and supporting equipment, and a variety of network topologies using a combination of protocols
  • Successful work experience that has included determination, isolation, and resolution of problems in computer systems or audiovisual equipment, the installation, configuration, and modification of a variety of operating systems on both desktop workstations and servers, including all versions of Windows, MacOS, Unix and others
  • Experience with designing and managing large-scale AV deployments
  • Experience with broadcast systems; audio consoles and routing/distribution, video control and switching, matrix intercom, etc.
  • Experience leading the work of others
  • Experience providing assistance in planning, designing, and implementing technology-related additions, renovations, remodeling or facilities improvements
  • Possession of a valid California Drivers License and the ability to drive a motor vehicle to off-site or other locations are required
  • Demonstrated cultural competence, sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds of community college students, faculty and staff



Physical Requirements:
This classification requires sitting or standing for prolonged periods of time; dexterity of hands and fingers to operate a computer keyboard, touch screen and mouse; use of hand tools, such as screw drivers, pliers, etc.; the ability to lift equipment up to 40 pounds, crawl on the floor, work under desks and in tight places and work on ladders; and use of a cellular telephone that either can be issued by the District or provided by the employee who will receive the District monthly stipend to cover work use in order to perform the essential functions.



Equivalence to Minimum Qualifications:


Knowledge, Skills and Abilities:
  1. Knowledge of Macintosh and PC computer hardware, server Operating Systems, Windows Group Policies, Linux server Operating System, software, imaging concepts, network topology and wireless networking
  2. Knowledge and ability to support technologies used in events, including: microphones, sound speakers, video screens, and projectors
  3. Knowledge and ability in performing advanced troubleshooting on any non-functional AV equipment
  4. Skill in the detection and correction of malfunctions in computer systems, servers, and installation of PC, Macintosh and Linux operating systems and desktop/instructional software applications
  5. High level technical problem solving ability
  6. Skill in respectful and sensitive communication with other team members, and people at all levels in an organization who are diverse in their socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds
  7. Skill in designing, installing and maintaining learning space technologies
  8. Skill in installing, configuring, modifying, optimizing performance and problem determination and resolution with servers located in instructional labs
  9. Skill in the use of a variety of computer software to prepare procedures, documentation and reports for use by others as required
  10. Skill in preparing procedures and documentation for use by faculty, staff, and students
  11. Skill in multi-tasking and prioritizing workloads with similar deadlines
  12. Design skills and deployment experience with AV technologies, such as room control, room automation, video conferencing, audio processors and digital signage
  13. Ability to manage multiple projects simultaneously within the budgeted cost and schedule and ensure that the quality of the delivered systems are maintained
  14. Ability to control and maintain necessary project documentation in associated job files


Preferred Qualifications:
Bachelors degree in computer systems, electronics, or a closely related field



Benefits:
Benefits include paid holidays, vacation and sick leave. The District pays all or a portion of monthly medical plan premiums (depending on the coverage) and pays all of the monthly dental and vision plan premiums for employees and eligible dependents. Additional paid benefits include life insurance, salary continuance insurance, and an Employee Assistance Program. Classified employees participate in the Public Employees Retirement System, a defined-benefit retirement plan through the State of California. Optional tax-deferred 403(b) and 457 retirement plans are also available.

Open Date: 07/06/2021
First Review Date: 07/27/2021
Close Date:
Open Until Filled: Yes

Special Instructions Summary:
Required Application Materials All applicants are required to submit:

1. A completed online District application form (go to https://jobs.smccd.edu to complete the application and to apply for this position).

2. A resume that details all relevant education, training, and other work experience.

3. A cover letter of no more than 3 pages that addresses the applicants cultural competence, sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds of community college students, faculty, and staff as well as the applicants qualifications as they relate to the requirements, knowledge, skills, and abilities listed in this announcement.

Candidates for interview will be selected from among those who most closely meet the requirements and knowledge, skills and abilities. Meeting the minimum qualifications does not guarantee an interview. As part of the interview process, candidates may be asked to demonstrate job-related knowledge and skills.

For questions related to this posting, please contact:
SMCCCD Office of Human Resources
3401 CSM Drive
San Mateo, CA 94402
Tel.: (650) 574-6555
Fax: (650) 574-6574
Web Page: www.smccd.edu/hr



Conditions of Employment:
Prior to employment, the selected candidate will be required to complete the following:

1. Submit official transcripts (applies to all faculty or educational administrative positions)

2. Submit verifications of prior employment

3. Satisfactory references

4. Successfully being cleared for employment through the background checking process
In addition to background checks, the District may review publicly available information about a candidate on the Internet. If a candidate is aware of incorrect or inaccurate information that is available on the Internet, the candidate is welcome to address such an issue with the Office of Human Resources.

5. Present original documents for proof of eligibility to work in the United States

6. Approval of your employment by the SMCCCD Board of Trustees

7. Provide a certificate of Tuberculosis exam for initial employment.

8. Have fingerprints taken by a Live Scan computer (Clearance must be received prior to first day of employment). Please note that the California Education Code requires, in part, that community college districts shall not employ or retain in employment persons in public school service who have been convicted of certain felonies, a misdemeanor drug charge (including alcohol offenses) or misdemeanor moral turpitude (sexual offense) crime. However, consideration may be given to those whose drug convictions occurred more than five years ago. A conviction for other crimes may not necessarily disqualify you from the job for which you may be applying.



EEO Statement:
The San Mateo County Community College District is an Equal Opportunity Employer that seeks to employ individuals who represent the rich diversity of cultures, language groups, and abilities of its surrounding communities.


Accommodations:
Applicants who have disabilities may request that special accommodations be made in order to complete the selection process. Accommodation requests and a copy of the Americans with Disabilities Act applicant procedures can be made by completing our: Applicant Reasonable Accommodation Request Form



Annual Security Report:
San Mateo County Community College Districts (SMCCCD) 2020 Annual Security Report (ASR), required by the Clery Act, includes statistics for the previous three years concerning reported crimes that occurred on campus; in certain off-campus buildings owned or controlled by SMCCCD; and on public property within, or immediately adjacent to and accessible from SMCCCD. Our 2020 Annual Security Report also outlines various campus safety and security policies, such as those concerning crime reporting, prevention and response to sexual and gender violence, alcohol and drug use, crime prevention, emergency response and evacuation procedures, and other matters. The 2020 Annual Security Report also includes important tips to help every member of the community remain safe and avoid becoming a victim of crime. The 2020 Annual Security Report is now available. You can also obtain a copy of this report by contacting the Department of Public Safety at the District Office or any of the three Campuses (650) 738-7000.



To apply, visit: https://jobs.smccd.edu/





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