Job Details

San Mateo County Community College District
  • Position Number: 2556373
  • Location: Redwood City, CA
  • Position Type: Education

Director of Student Support

San Mateo County Community College District

Posting Number: 20141154S
Department: Academic Support & Learning Technologies CA (DEPT)
Location: Caada College
Position Number: 3F0111
Percentage of Full Time: 100%
FLSA: Exempt (does not accrue overtime)
Months per Year: 12
If other, please specify:
Salary Range:
Min Salary: $122,688 (annual)
Max Salary: $155,388 (annual)
Position Type: Administrative/Supervisory Positions

Who We Are:
The San Mateo County Community College District is committed to achieving educational equity for all students. As outlined in the Districts Strategic Plan, success, equity, and social justice for our students are longstanding goals. The Districts Students First Strategic Plan is focused on Student Success, Equity and Social Justice. We provide students with a rich and dynamic learning experience that embraces differences emphasizing collaboration and engaging students in and out of the classroom, encouraging them to realize their goals, and to become global citizens and socially responsible leaders. When you join our team at San Mateo County Community College District, you can expect to be part of an inclusive, innovative and equity-focused community that approaches higher education as a matter of social justice that requires broad collaboration among faculty, classified staff, administration, students and community partners.

The College and the District:
Caada College is part of the San Mateo County Community College District and is designated as a Hispanic Serving Institution (HSI), enrolling approximately 11,000 students each academic year. Caada College has a diverse student population that is a reflection of the communities that it serves. Detailed information about the student population, including data related to student success, can be found on Caada Colleges Office of Planning, Research and Institutional Effectiveness (PRIE) website.

Who We Want:
We value the ability to serve students from a broad range of cultural heritages, socioeconomic backgrounds, genders, abilities and orientations. Therefore, we prioritize applicants who demonstrate they understand the benefits diversity brings to a professional educational community. The successful candidate will be an equity-minded individual committed to collaborating with faculty, classified staff, administration, students and community partners who are also committed to closing equity gaps. The San Mateo County Community College District seeks employees who value mentorship and working in a collegial, collaborative environment, guided by a commitment to helping all students achieve their educational goals.

The Position:
The Director of Student Support is responsible for the effective development, alignment and coordination of student support services and academic pathway programs at Canada College. This includes responsibility for the Learning Center and its services as well as for managing the College's Interest Area Success Teams and their coordination with all other special programs on campus providing supports to students (such as Promise, EOPS, College for Working Adults, International Program, TRIO SS, etc). This position is dedicated to ensuring that each student seeking a degree, certificate or transfer from Canada College is well connected to and supported by college academic support and student support programs as they pursue their educational goals.
Under the supervision of the Dean of Academic Support and Learning Technologies, manage the College Learning Center through the supervision of full-time, part-time, and hourly staff, including Program Coordinators, Tutors, Writing Center staff, and overall Center operations. Supervise the delivery of Learning Center academic support services - supplemental instruction and tutoring - to support all students, particularly those academically underprepared to succeed in program-relevant transfer-level math and English courses by the end of their first year. Under the supervision of the Vice President of Student Services, coordinate, oversee, and continuously improve the operations of the College Interest Area Success Teams - including supervision of Success Team specialists, peer mentors, and faculty leads - and their collaboration with other special programs and learning communities to ensure all students - full-time and part-time - are supported with: onboarding and matriculation; retention and persistence; completion of education goals. The Academic Manager work year consists of twelve (12) months.

Duties and Responsibilities:
The duties below are representative of the duties of the classification and are not intended to cover all of the duties performed by the incumbent(s) of any particular position. The omission of specific statements of duties does not exclude them from the position if the scope of work is similar, related, or a logical assignment to this classification.
  1. Coordinate and direct academic and student support services to create effective, cross-campus communication via the CRM, Early Alert Systems, Accudemia, PRIE reports, and regularly coordinating meetings of Success Team members as well as a community of practice for retention specialists and program services coordinators supporting students
  2. Collaborate extensively with faculty, including Writing Center Coordinators, Interest Area faculty, and other discipline and department leads to respond to Early Alerts, the need for supplemental instruction and/or embedded tutors or other services that assist with student retention and persistence
  3. Provide college-wide leadership in addressing equity and obligation gaps, particularly for minoritized and traditionally under-served students
  4. Plan and implement staff professional development activities, as needed
  5. Plan and monitor program budgets; assist in campus-wide program review processes and related data-gathering and reports, and prepare reports on categorically-funded and college budgets
  6. In collaboration with the Planning, Research and Institutional Effectiveness Office, plan and coordinate program assessment and evaluation for all Learning Center and Interest Area Success Team programs in alignment with college and district strategic planning goals
  7. Provide leadership in relevant participatory governance bodies and continually informs the campus community regarding resources and essential programs on matters pertaining to the academic support and student support services at the college
  8. In alignment with college equity goals and antiracism initiatives, continuously monitors and tracks progress towards equitable access and impact goals related to the college antiracism initiatives for Learning Center and Guided Pathways programs and services, and implement recommendations and action steps to address equity gaps and identified solutions
  9. Other duties as assigned

Minimum Qualifications:
  • Possession of a Masters degree or above from an accredited institution OR possession of a California Community College Supervisor Credential OR the equivalent
  • Two years of formal training, internship, or leadership experience reasonably related to the administrative assignment, including experience in one of the following fields:
    • in the management or administration of educational programs, community organizations, government programs, or private industry in which the applicant supported racially minoritized people or persons impacted by language, social, or economic disadvantages OR
    • as a community college counselor or instructor or have comparable experience in working with underserved communities

  • Completion of a minimum of six units of college-level coursework predominantly relating to ethnic minorities or persons impacted by educational, language, or social disadvantages
  • Demonstrated cultural competence, sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds of community college students, faculty, and staff

Physical Requirements:
This classification requires multi-tasking, flexibility, adaptability; accurate work under deadline pressure; attention to details; listening, good memory, sensitivity and tact; persuasive communication; negotiation; compromise; manual dexterity; working independent of direct supervision or specific guidelines; data analysis in order to perform the essential functions.

Equivalence to Minimum Qualifications:

Knowledge, Skills and Abilities:
  1. Demonstrated experience addressing and/or closing racial equity gaps within student support programs; knowledge of best practices in tutoring and learning assistance programs and experience building and managing related programs and services
  2. Working knowledge of categorically funded programs, regulations, and related policies and procedures
  3. Experience responding to federal, state, or granting agency rules, regulations, and compliance requirements
  4. Experience with program coordination
  5. Experience with or knowledge of evaluation and assessment processes, policies, and procedures
  6. Ability to collaboratively develop innovative programs and services
  7. Experience in or preparation to advise or teach, preferably in a community college setting
  8. Ability to create and foster a cooperative team approach
  9. Ability to handle complex details and deadlines
  10. Skills in effective verbal and written communication
  11. Ability to analyze data and prepare evaluative reports
  12. Experience in the use of a variety of computer software programs to access student records, and to prepare reports and other materials
  13. Ability to develop and maintain online and manual file systems
  14. Skill in and dedication to customer service

Preferred Qualifications:

Benefits include paid holidays, vacation and sick leave. The District pays all or a portion of monthly medical plan premiums (depending on the coverage) and pays all of the monthly dental and vision plan premiums for employees and eligible dependents. Additional paid benefits include life insurance, salary continuance insurance, and an Employee Assistance Program. Optional tax-deferred flexible benefit 403(b) and 457 plans are also available. Academic managers participate in the State Teachers Retirement System, a defined-benefit retirement plan through the State of California. Employees may also be eligible for various first-time homebuyer programs.

Open Date: 10/08/2021
First Review Date: 11/12/2021
Close Date:
Open Until Filled: Yes

Special Instructions Summary:
Required Application Materials All applicants are required to submit:

1. A completed online District application form (go to to complete the application and to apply for this position).

2. A resume that details all relevant education, training, and other work experience.

3. A cover letter of no more than 3 pages that addresses the applicants cultural competence, sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds of community college students, faculty, and staff as well as the applicants qualifications as they relate to the requirements, knowledge, skills, and abilities listed in this announcement.

Candidates for interview will be selected from among those who most closely meet the requirements and knowledge, skills and abilities. Meeting the minimum qualifications does not guarantee an interview. As part of the interview process, candidates may be asked to demonstrate job-related knowledge and skills.

For questions related to this posting, please contact:
SMCCCD Office of Human Resources
3401 CSM Drive
San Mateo, CA 94402
Tel.: (650) 574-6555
Fax: (650) 574-6574
Web Page:

Conditions of Employment:
Prior to employment, the selected candidate will be required to complete the following:

1. Submit official transcripts (applies to all faculty or educational administrative positions)
Foreign Education completed outside of the United States must be deemed equivalent to that gained in conventional/accredited U.S. education programs in order for it to be considered for the satisfaction of minimum qualifications. Foreign transcripts must be translated and evaluated by a U.S.-based credentials evaluation service. The District currently accepts evaluations from agencies approved by the California Commission on Teacher Credentialing.

2. Submit verifications of prior employment

3. Satisfactory references

4. Successfully being cleared for employment through the background checking process
In addition to background checks, the District may review publicly available information about a candidate on the Internet. If a candidate is aware of incorrect or inaccurate information that is available on the Internet, the candidate is welcome to address such an issue with the Office of Human Resources.

5. Present original documents for proof of eligibility to work in the United States

6. Approval of your employment by the SMCCCD Board of Trustees

7. Provide a certificate of Tuberculosis exam for initial employment.

8. Have fingerprints taken by a Live Scan computer (Clearance must be received prior to first day of employment). Please note that the California Education Code requires, in part, that community college districts shall not employ or retain in employment persons in public school service who have been convicted of certain felonies, a misdemeanor drug charge (including alcohol offenses) or misdemeanor moral turpitude (sexual offense) crime. However, consideration may be given to those whose drug convictions occurred more than five years ago. A conviction for other crimes may not necessarily disqualify you from the job for which you may be applying.

EEO Statement:
The San Mateo County Community College District is an Equal Opportunity Employer that seeks to employ individuals who represent the rich diversity of cultures, language groups, and abilities of its surrounding communities.

Applicants who have disabilities may request that special accommodations be made in order to complete the selection process. Accommodation requests and a copy of the Americans with Disabilities Act applicant procedures can be made by completing our: Applicant Reasonable Accommodation Request Form

Annual Security Report:
San Mateo County Community College Districts (SMCCCD) 2021 Annual Security Report (ASR), required by the Clery Act, includes statistics for the previous three years concerning reported crimes that occurred on campus; in certain off-campus buildings owned or controlled by SMCCCD; and on public property within, or immediately adjacent to and accessible from SMCCCD. Our 2021 Annual Security Report also outlines various campus safety and security policies, such as those concerning crime reporting, prevention and response to sexual and gender violence, alcohol and drug use, crime prevention, emergency response and evacuation procedures, and other matters. The 2021 Annual Security Report also includes important tips to help every member of the community remain safe and avoid becoming a victim of crime. The 2021 Annual Security Report is now available. You can also obtain a copy of this report by contacting the Department of Public Safety at the District Office or any of the three Campuses (650) 738-7000. The report includes information about criminal activity on our campuses, emergency procedures and resources.

To apply, visit:

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